Contact Us

Contact Us

Need assistance with a product or an existing order? The Rinselora customer support team is here to help with product inquiries, order status updates, shipping and delivery information, returns, refunds, payment questions, privacy-related requests, and other customer service matters.

Customer support services are provided by Shenzhen Lanjun Building Materials Co., Ltd.

Email: service@rinselora.com

For questions regarding an existing order, please provide your order number and the email address associated with your purchase. This information allows our support team to locate your order and provide assistance more efficiently.

If you receive an item that is damaged, defective, missing parts, or different from what you ordered, please contact us with clear photos or videos of the product, its packaging, and the shipping label so we can review the issue.

Before returning any product, please reach out to our customer support team. We will review your request and provide the appropriate return instructions and applicable return address.

We strive to respond to customer inquiries within 1–2 business days. Please note that requests involving shipping carriers, payment processing, order verification, or privacy-related matters may require additional time to resolve.

Thank you for choosing Rinselora. We appreciate your trust and look forward to assisting you.